On Monday, Nov. 1, HMWB 5 West and 7 East will pilot a new initiative, leveraging text and email messaging to keep our admitted patients’ designated family members and loved ones up to date on their conditions, while they’re in the hospital.
In September, we implemented similar functionality systemwide for our hospitalized patients with visitation restriction orders, typically COVID-19 patients. This new initiative will expand this communication feature beyond COVID-19 patients, to all our hospitalized patients and will:
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Increase patient and family satisfaction.
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Keep multiple family members/loved ones regularly updated on the patient’s condition, while reducing the need to access clinicians.
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Family members will be encouraged to leverage one family spokesperson for calls or questions about text/email updates, helping reduce calls from multiple family members to the unit.
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Improve outcomes.
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Reduce your phone time and eliminate phone tag.
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Allow for proactive service recovery.
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We’ll automatically text/email recipients to see if they were satisfied with our communication. If they’re dissatisfied, this information will be sent to Guest Relations and/or unit nurse leadership, so they can immediately respond and address service needs.
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To learn more about this new feature:
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Check out the Inpatient Texting Pilot presentation.
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Inpatient providers: Review the Write a Daily Communication tip sheet.
Our goal is to continue expanding this feature to other campuses/units. HMCL 4 Medical, HMW 5 East, HMTW 6 South and HMH Fondren 12, Jones 10 will pilot this feature on Monday, Nov. 15.
