Incident Requests and Service Requests

Anyone can request IT support by submitting an Incident Request or Service Request at itsupport.houstonmethodist.org. 

Incident Requests: Unplanned interruptions or errors, e.g., something’s broken or isn’t working properly, can’t log in an application.

Service Requests: Planned maintenance or changes, e.g.,  requesting enhancements to existing applications. 

How to reach the IT Service Desk

• itsupport@houstonmethodist.org

• IT Service Desk, 832.667.5600

• Physician Service Desk, 832.667.5555