by Alison Ruffin | Feb 4, 2021 | Uncategorized
IT Service Transformation Program IT Service Transformation: Our Journey Begins We’re excited to embark on our IT Service Transformation Program journey, which includes making process improvements and applying best practices within our division. This transformation...
by Alison Ruffin | Feb 4, 2021 | Uncategorized
IT Service Transformation Program IT Ticket Queue Managers As part of the cleanup and our ongoing efforts around Incident Management (one of our ITIL principles), each team will have a Ticket Queue Manager who is accountable for understanding what you need to do, and...
by Alison Ruffin | Feb 4, 2021 | Uncategorized
IT Service Transformation Program Incident Requests and Service Requests One of the key changes we’re making now in preparation for CG8 is to separate our tickets into the two types: Incident Requests and Service Requests. Currently, most tickets are classified as...
by Alison Ruffin | Feb 3, 2021 | Uncategorized
IT Service Transformation Program IT Service Transformation: Our Journey Begins We’re excited to embark on our IT Service Transformation Program journey, which includes making process improvements and applying best practices within our division. This transformation...
