Forgot Your Password and Off-Network? Here’s How to Reset It

If you’re away from work and can’t remember your password, or it’s expired, there’s no need to call the Help Desk.

Note: Be sure to follow your department guidelines for accessing the network away from work.

  • First, be sure to register your smartphone (work or personal). This enables you to receive a passcode to log in. We’ll never spam you. If you don’t register your phone, resetting your password will require your manager’s approval.

  • Visit, then click Forgot Password (bottom of screen).


  • You have the option of resetting your password online or calling the IT Physician Help Desk, 832.667.5555 for assistance. If you call, be prepared to provide your dictation ID or DEA number. The Help Desk will provide a temporary password. Please reset your password when you log in.

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