IT Service Transformation – Ticket Etiquette

IT Service Transformation Program ChangeGear 8.0 Ticket Etiquette Transfer/Requeue Tickets Between Teams Important: CG8 doesn’t automatically requeue a ticket when the team changes. The new team won’t be notified about the transfer unless you follow the steps below....

IT Service Transformation – CG8 What’s New

IT Service Transformation Program ChangeGear 8.0 What’s New in CG8? Watch this CG8 demo highlighting key changes, including using Incident Requests, Service Requests, Change, Dashboard and WorkSpace.  For Incident Requests and Service Requests: Promote –promote...

IT Service Transformation – ChangeGear 8.0

IT Service Transformation Program ChangeGear 8.0 What’s New in CG8? Watch this CG8 demo highlighting key changes, including using Incident Requests, Service Requests, Change, Dashboard and WorkSpace.  For Incident Requests and Service Requests: Promote –promote...

© 2020. Houston Methodist, Houston, TX. All rights reserved.